Shipping & Delivery Policy
At The Braids Brand, we want your order to reach you quickly and safely—wherever you are in the world.
Lagos & Accra
Within Lagos, Nigeria
If the item is available, we deliver within 24–48 hours of order confirmation.
Outside Lagos (Nigeria)
For deliveries outside Lagos, we’ll communicate the delivery timeframe directly with you once your order is confirmed.
Within & Outside Accra, Ghana
Orders in Ghana are fulfilled through our trusted distributors in Accra. Delivery timelines will be communicated after confirmation, similar to our Nigeria process.
International Orders
(Outside Nigeria & Ghana)
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All international orders ship from Lagos, Nigeria via DHL Express.
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Estimated delivery: 3–5 working days worldwide (timing may vary depending on your location).
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You will receive tracking information once your order is shipped.
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Please note: any duties, taxes, or customs fees required by your country are the responsibility of the customer.
Delays
If your package has not arrived within 7–10 days from the confirmed shipping date, please email us at hello@thebraidsbrand.com. Our team will be happy to assist in locating your order.
Kindly Note: Please allow for the stated processing + shipping time before reaching out about your order status. We assure you our team is working diligently to get your piece to you as soon as possible.